What is Partial Status?

Partial can happen if the server queue is overloaded or for some reason, we are unable to deliver the full order, and we will refund you the remaining charge for the undelivered amount.

Why dont I have an API Key?

To generate your API Key, please click the profile icon at the top right of the panel and click profile. From there, scroll down until you see API Key. Click the Submit button and it will generate your key. Please do not share this key with anyone!

What is Drip-Feed?

Drip Feed is an optional service to make the same order multiple times automatically, often used to make your engagement look more natural.

Runs – Number of times for an order to run

Interval – Time between each run – In minutes

The formula works on Quantity x Runs.

Example: Order of 1K with 2 Runs and 1440 Mins (24H) Interval = 2K that will be split into two orders (Runs), 1K each and a 24H delay between each order (Interval)

 Please make each interval at least 60 Minutes or more. Your orders might get stuck.

How do I pay with Credit/Debit Card?

To pay via credit/debit card, please do the following;

  • Open a ticket requesting a Credit Card invoice & the amount you want it for (minimum $25) Please include your BHW username in the ticket.
  • We will email you a $25 USD Stripe credit card invoice which you will pay as your deposit.
  • Once paid, reply to your support ticket. Please include the email you used to pay for the invoice.
  • Please allow us at least 12 hours to add your payment.

What is a Refill?

Some Like/Views/Followers/Comments can be removed or dropped. We focus on offering Refills on all of our services, and most have a period to guarantee that results will stick.

If needed, you can always ticket us your order ID with a Refill Request.

How do I use Mass Order?

Drip Feed is an optional service to make the same order multiple times automatically, often used to make your engagement look more natural.

Runs – Number of times for an order to run

Interval – Time between each run – In minutes

The formula works on Quantity x Runs.

Example: Order of 1K with 2 Runs and 1440 Mins (24H) Interval = 2K that will be split into two orders (Runs), 1K each and a 24H delay between each order (Interval)

 Please make each interval at least 60 Minutes or more. Your orders might get stuck.

Why has my Subscription stopped?

Our tracker checks your account every minute, however, if you change your account username or switch it to private.

We are no longer able to detect your new posts and the service will automatically be paused until you provide a new username or switch your profile back.

I want a panel/website like yours? How?

SMMZilla is currently not offering child panels at the moment, but we will be establishing them soon. Stay tuned!

Reseller Rates?

We offer reseller rates for anyone that spends more than $1,000 with us.  Or Verified Businesses.

You will get 15% discount on everything that we offer currently and on all new services added.

Higher discounts are available for high volume resellers and buyers. 

Please contact us via support for upgraded rates for your account.

Can I get a free credit/discount?

$1 credits are only available to BHW members with over 100 posts/JR VIP or above. Please do not inquire about free credits unless you meet this criteria.

What payment options do you have?

Currently we only accept Stripe (via Invoice Only)/Bitcoin. We will be bringing in more purchase options soon. We currently do not take custom requests for payment.

I entered the wrong information on my order.

If the username or link is valid, then the order cannot be stopped once it has started.

However, if the link is invalid, then we can cancel and refund you the balance.